"Zero stars.
Utterly unprofessional staff. Very rude. Answers not answered, phone calls not returned, complaints not answered/dealt with. "Office Manager" said she would email me back to address repeated problems and concerns...that was 2+ months ago. ZERO follow up/care. I feel this office is only concerned about making a buck. Dr Williams is pleasant, but seems unable to deal with horrific office staff (as he is in surgery 2-3 days a week (often arriving in scrubs) why should he care? His office has gotten my gender, surgery and name wrong repeatedly. I have genuine concerns about patient records privacy.
The surgeon seemed more proud of my weight loss (what a great job he did!) than my concerns. The info I got was...minimal (go to the facebook groups for better info!).
Oh, when doing a procedure to fix scarring from the gastric bypass- that is NOT the time to take a cheap shot at a patient.
--update, he has added a THIRD office. Ka-Ching!!! So his 'staff' sits there all day, while he is out of the office now 3? days a week, what they do all day, boggles the mind. They certainly are not busy answering emails or returning phone calls (assuming they can get the patients gender, surgery or name correct. Dr W- yes, you are reading these. What are you going to do to correct the problems? Hmmm?
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