"MY FIRST IMPRESSION OF DR. COATES WAS THAT HE IS A KIND AND GENTLE MAN. HE IS A CARING DOCTOR WHO LOVES HIS WORK AND THE PEOPLE HE IS HELPING? THIS MAN IS GREAT. HE IS KNOWLEDGABLE AND TAKES HIS TIME TO SHOW YOU THROUGH THE SURGERY PROCESS. HE ALSO WALKS YOU THROUGH WHAT HE EXPECTS FOR YOU TO DO AFTER SURGERY. THIS WILL BE THE MOST FRIENDLIEST MAN YOU WILL EVER MEET.
HIS OFFICE STAFF IS SO FRIENDLY. THEY TRY TO HELP YOU WITH ANYTHING AND EVERYTHING.
I HAVE BC MEDI-CAL AND MY HUSBAND AND I WERE TOLD THAT AS SOON AS THE OFFICE RECEIVED OUR APPROVAL THAT THEY WOULD CALL TO SET UP OUR SURGERY FOR 3 TO 4 WEEKS FROM THE APPROVAL. NOW BC CALLED TO ASK QUESTIONS FROM US AND THEY TOLD US THAT WE WERE APPROVED. I CALLED 4 DAYS LATER AND THEY HAD GOTTEN OUR APPROVAL BUT OUR CHARTS ARE NOW ON THE DOCTORS DESK FOR HIM TO LOOK AT. IT HAS BEEN 2 WEEKS NOW SINCE OUR APPROVAL. STILL WAITING BUT GETTING MORE AND MORE FRUSTRATED.
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