"I think that the staff needs alot more training in the needs of WLS patients. I was only able to walk 3 times after my surgery, they gave me a bed with a mattress that was only about 2 inches thick, instead of the air beds that were sitting in the hallway that would have relieved back and rearend pressure, if I called the nurses desk it would take about an hour for them to respond. I do feel that they try, please don't get me wrong, but that they haven't had the training as to what we need and are very under staffed. The nurses were very kind though and caring. "
"Dr Menoutis is the best PCP I've had. He goes out of his way for all of his patients. Even to the point of calling after hours to check on you or calling you with lab results,etc on the weekends. How often does that happen in this day and age? I feel I can talk to him about anything and that he will give me an honest and direct answer. He's also open to hearing ideas concerning my care and new therapies. Overall, he's just wonderful!!! I can't say enough! "
"Dr Giles has to be one of the most compassionate doctor I've dealt with. I've talked to alot of people about him and have had nothing but glowing reports! His new staff at New Britain is fantastic. Very helpful and kind! I have to utmost confidence in Dr Giles and his staff to make sure that I have the smoothest journey possible.
The only thing that if I have to come up with something that was less than optimum was his move from UConn to New Britain. And to be fair, it was mostly UConn that was the problem. I signed a release for my records back in Oct and then again in Dec and they still didn't get all my records to him until about 1 week before they sent in my stuff to my insurance. That was about the end of April! Nuts, huh? It really held up my approval process. But, you know what? That is all done now and I'm on the the path to the losing side!!!!
Think of it this way, if I didn't have such confidence and wasn't so happy with Dr Giles, I wouldn't have stayed with him for the long process. I just love him!!
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