"I thought the staff was very helpful. I found that the night staff was not as helpful or quick to respond as the day staff was, but still never a problem. They treated me very well and did not talk down to me or ignore any request or concern. They were great!"
"I don't have anything to say about Dr. Crain because I have not yet attended my initial consult with him. His staff, however, has been very informative and pleasant with which to deal. They took the time to answer my questions regarding what surgeries Dr. Crain does (open Roux-en Y and vertical band gastroplasty). I look forward to seeing him.
09/19/02--Dr. Crain is very very sweet. He was attentive and addressed all my questions. He took the time to explain the procedures to me and didn't talk down to me. He did say that he does not standardly start the authorization request without allowing the patient to think more about the procedure after they've left his office. I told him I was ready and he didn't dismiss me. He stated that he would go ahead with the authorization request for me considering all the research I'd done. His office staff was a bit difficult in the beginning because they didn't get a referral sheet from my PCP even though I had the referral number and all the information. However, after that was cleared up, they were wonderful as well!! 11/20/02--All is well at Piedmont Surgical Associates. The staff has been wonderful!!! I want to give much props to Mary, Dr. Crain's nurse. She is the sweetest little woman I have ever had the privilege of knowing!! She has been very informative and ALWAYS calls me back!! She's a doll!"
"Shannan was very polite, informative, and helpful. She was able to answer questions I had and gave me a "cheat sheet" of things I should discuss with my doctor. She also gave me a list of things that I may need to do before and after surgery. She was great!!"
"Dr. Abramowitz was very, very pleasant to deal with. He readily admitted he did not know the complete ins and outs of the procedure, but was aware of the types of constraints I would be under once I had the surgery. He said that he thought I had a very good command of the information and he didn't have any reservations about providing a positive evaluation. He also suggested some ways to deal with the stress that I was under. He was wonderful!"
"Dr. Webster and the entire office have always been very caring and concerned in regards to my health. She has always made herself available to me. They are all wonderful!!!!"
