"Very patient but insistant that I would be happier with my results from bypass tham lap band even after I wanted ti change my mind because my family is afraid.The office staf is very helpful and they really get back to you when the can but the insurance people are probably the worst i called 1-2x's a week to geta date and I kept getting brushed off and told call next week we dont have the schedule yet finally i asked for a manager and she got my date the same day with two dates to choose from.We discussed the risks of surgery but because I have small high risk factors like active,no smoking am able to move around no resp issues and no diabetes he assured me that I should be find."