"My first impression of Dr. Verseman was that he was firm and assertive. When I met with him one on one at the first consult, though, I found him to be warm, caring and almost familiar -- like a family member I don't see often. I will accept nothing less than compliance and wants all of his patients to succeed. The office staff is GREAT! I only talked to Gwen for a short time, but her personality and mine are very much alike. I was made very aware of aftercare and how much Dr. Verseman wants to see me after surgery. His rate of complications is very low so I feel like I am in excellent hands with him. Overall, I am handing my life over to him...if that isn't the highest of ratings, I don't know what is."