"At first I thought Dr. Borao was a hot shot younger surgeon, but I knew that he was good at what he did so I felt comfortable trusting him. Dr. Borao is a laproscopic surgeon who does WLS, not a WLSurgeon who happens to do the laproscopically. His offce staff couldn't get any better if they tried, which they do. Debbie is the program director (it is a little discouraging at first because she is tiny, but you will quickly learn that she really does understand what you are going through and she will give you all the support in the world). Laura is the office manager (she will fight the insurance companies tooth and nail for your case, and is REALLY good at what she does, she keeps the stress off you, I got denied for the wrong surgery, then approved for the wrong surgery, all within 2 weeks of my surgery date, and Laura took care of EVERYTHING). Dr. Goldberg is the psychologist in the practice (you don't HAVE to use him, but I did, he is great at getting into your head and not making you feel like less of a person because you have this disease). Sam is the nutritionist for the practice (again, you don't HAVE to use her, but I would reccomend it, she is REALLY great at giving new suggestions and helping you find food if you can't, she also understands that we all need a little bit of our favorites once in a while and will give you ways to work them into a healthy eating plan). The practice is so well rounded and has a monthly FREE support group at the hospital, it really is a great way to get more info and learn more abou the practice, Debbie, Dr. Goldberg, and Sam are usually there and always answer any questions that they can anwer. Dr. Borao only has 1 day a week that he sees bariatric patients, so if you make an appointment, plan on waiting. However, he is so good I would have no problem waiting 8 hours if I had to (the wait is NEVER that long, but I wouldn't mind if it was). I had a weird complication (that Dr. Borao couldn't have predicted if he tried), and he gave me his undivided attention (including a 6 hour surgery at 8pm on a Saturday night), after the second surgery he made sure I called him, and saw him AT LEAST once a week for almost 2 full months, I have NEVER had anyone take such good care of me. He made time and told his staff that he didn't care what else was going on, they had to fit me in the schedule. He really does take care of his patients. I know a patient of his who had the surgery about 4 years ago now and she saw him on the street and he remembered every detail of her surgery, it really is amazing how great of a surgeon he is, and how great his bedside manner is. If I had this to do all over again, I would go with Dr. Borao every single time. He is AMAZING. "
"The staff is just like the staff anywhere else, there were hits and misses in the care I got, but overall there were MANY more hits. My surgeon, his immediate staff, and support team couldn't have been any better. They took care of any issues that I had, including handling a nurse who gave me less then excellent care. this hospital is an A++"
