"Dr. McKinlay was a very sweet person, very passionate about his work and life in general. The office staff are all great, they answered every question that I had. rnDr. McKinlay really emphasizes aftercare and they have a program book to help you through. They also suggest to everyone that they go to the support groups.rnThey are very good at informed consent about all the risks of surgery. rnHe was a 10 in my book!rnSurgical competence and bedside manner are both needed. "