"First impression was down to earth, and somewhat young and confident.rnrnImpression stayed the same through pre op. rnrnStaff is very helpful and nice. Makes you feel like you've known them for years...rnrnThey seem to tailor your program for your individual needs. I like that. rnrnThey strongly advise after care and have a great aftercare program.rnrnThey addressed risks of surgery by informed consents, a three ring binder of written info, verbal info, time to ask questions, etc.rnrnI'd rate them so far as a 8 or 9 out of 10. (no one gets a 10)rnrnYou need BOTH surgical competence AND bedside manor. "
