"My first impression of Dr. Pennington was a very positive one. He had a very kind manner and seemed to be very interested in helping me. He really took a lot of time with me, I felt like I was the only patient he had. He did a great job of educating me about the procedure and risks vs. benefits. His program is very structured and easy to understand. Everything has gone like clockwork from day one. His office staff is very kind and supportive!"