newmetocome24
I got approved!!!!
Mar 16, 2012
After what seemed like forever, I finally was approved Thursday. I have to say, I am extremely excited, but very disgusted with my doctor's front desk staff. I was told that everything was faxed to Blue Cross on Feb 17th. The secretary at the time told me there were a few people ahead of me...I was so excited to start the process, I didn't even ask her what that meant. I waited a week and called to ask the entire process--I got attitude, sucking of teeth and what seemed like a frustrated employee. Hey, it's not like I know the process. These secretaries assume that all patients know step by step what is to take place. I know we are all given a sheet with what needs to be done and the order, but a little clarification never hurts. So, I wait another 3 weeks. Instead of calling the dr's office, I called the insurance company. Well what do you know, no inquiry was sent!!!!!!!!!!! I was pissed!!! So, Icall the office and explain to the secretary (now, I have been a secretary and a frint desk manager- if a patient called me an explained that after waiting a whole month and calling the insurance company to only be told that nothing was sent, my first response would be to call the insurance company) and her response--well, I sent it Feb 17th and am refaxing it as we speak--with an attitude. So, I wait a day and call the insurance company the following day. The outcome---I was approved!!! Why did it take two days to approve me, but a whole month to get the approval????? When I called her, I was very excited and she completely shut me down with the smug tone in her voice. I asked her what was next and was told that I would get a letter in the mail. I asked how I go about getting my date and appointments--response from her: there are a couple people ahead of you an we will send you that in your letter. Now, I refuse to let this girl make my appointments after she failed to send my inquiry on time. Has anyone else experienced this? I know I am anxious, but all I want is a thorough answer. I have decided to let the doctor know about it, because I am really pissed.
Gettig passed my frustration with the shitty secretary, I am pleased to know that my journey is taking shape and sooner than later, i will be a healthier, smaller version of myself!!
