"I spent more time with Dr. Todd on the operating table then I ever did while awake. In person, he is a kind, caring man and from my reports after surgery is a skilled surgeon. He prayed with us, both in the office and before surgery - although I don't subscribe to any particular religion I admire his conviction in his own.
His staff on the other hand are completely unorganized. They lost many of my forms and records. Almost all my testing had to be sent to them at least twice. I had carried in some of my test results to an appointment, and my next appointment they tried to tell me they hadn't received what I handed them myself!
It seems Dr. Todd has hired many of his patients, which while generous of him it's my opinion that they should be trained in office skills and customer service as well as charting before put to work there.
Many of his staff are kind, and an inspiration to the patients...but those that aren't make the assembly line process of getting surgery done with them a long and frustrating process.
I would choose him as a surgeon if I had to do it over, but I would be more prepared to keep the ball rolling and organized myself instead of depending on someone else."
