"When I 1st saw Dr. Chebli I was shocked to see how young he was. He was very knowledgable and answered any question I had. I feel as though his office staff, particularly Mindy, needs some help. I know that they have loads of patients but I asked her 2 weeks ago if a letter to the insurance company, from me, would be helpful. So said no. Last week when talking to her on the phone she suggested I write a letter to the insurance company to send along with my info. I feel as though I am trying to plow through a brick wall when I call there. They need to set up some guidelines, some kind of checklist, not only for the patients but for the doctors offices too! I think my PCP could use some info as to what exactly needs to be in the letter. A word to someone starting this process....KEEP ON TOP OF THINGS!!! You need to keep calling all the time so they know who you are no matter if you drive them crazy or not."
