Question:
Does anyone have experience with Prudential Custom Care?

I'm a Southwestern Bell Telephone employee and this is our primary plan. The insurers list states it's "excluded", plain & simple. I know there's a whole lotta Bell employees out there, any input?    — carey M. (posted on July 17, 2000)

July 18, 2000
Carey, I went online and looked in the plan and it specifically states that it will cover commonly accepted procedures. My letter went in the first week of July and I haven't heard anything yet. I am planning to fight this will all my might if I have to or change to one of our other plans. They pay more out on me per month for my co-morbidities than they would with surgery over the long term. Hang in there and lets fight them. Let me know where you read the exclusion. If you go on our intranet site you can read the plan that I read. Kelly
   — Kelly B.

July 18, 2000
Carey, I couldn't find the reference online but I did the next best thing and I called customcare (and they were there at 6:45 pm). They said that this surgery is not an exclusion but it does require pre-certification (but so does every other surgery). So depending upon medical necessity, we should have a chance. Feel free to email me at home or work. You can look me up in phone and call too. Take care
   — Kelly B.