Question:
What is the average response time from United Healthcare POS?

It has been several weeks since my doctor sent in the paperwork and I haven't heard anything. Is this good or bad news? Is this the norm for United Healthcare POS?    — [Anonymous] (posted on March 3, 2001)

March 3, 2001
Hi, I have United Healthcare pos and I called them after 2 weeks. You really do have to keep on them. Good luck! I'm praying for you.
   — Angela M.

March 3, 2001
No.. I would say this is not my experience. My policy always has an answer within 48 hours. You can look on their website (http://www.uhc.com) for an answer or give them a call. They were always super helpful with me, and, again, always had an answer within a day or two. Maybe they didn't receive the paperwork or something? Give them a call... ---->>
   — [Deactivated Member]

March 3, 2001
I had an approval in a little over a week. You never know how long will take with insurance companies. I wouldn't be discouraged yet. Why don't you just give them a call?
   — kristaz

March 3, 2001
I also have United Health Care and it's been almost 7 weeks now since my surgeon submitted my paperwork. Originally I was told that UHC was very quick to respond, and I would hear by the end of the following week and each week when I checked I was told that UHC was requesting one more piece of info from my surgeon. I finally called UNC the past two weeks to see what was going on and apparantly it depends on who the case worker is which doesn't make sense to me. All of the UHC case workers should have the same requirements. It's VERY frustrating!
   — Liz G.

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