Question:
Did anyone else get a vague approval letter from United?

On Wednesday of last week I got a phone call from UHC and was given a verbal approval for my surgery. Today, I got my "approval" letter. This is what the letters says, "On 2002-07-18, we were told about the hospital stay for the patient name above. While he patient is in the hospital, we may contact the treating doctor. We would discuss the treatmentplan and/or help arrange plans for discharge. You and your doctor have he final say in your treatment plan. Once you go home from the hospital, a nurse may call to see how you are feeling and answer any questions you have. For eligibility or benefit coverage information, please call the toll-free number on your ID card. Payment is based on the terms of your group benefit plan. If you have any questions abou this leter, please call..." My question is - was anyone else's approval letter from United this vague? Thank you - Joy    — Sue J. (posted on August 6, 2002)

August 6, 2002
Dear Joy, Be thankful you at least GOT an approval letter! I got a verbal approval on April 1, at my first consultaion with the surgeon. His insurance girl called and was able to get the authorization number right away. My surgery wasn't until June 20, and I was told several times that I would NOT receive an approval letter, that it was not their policy to do so. I kept having doubts as to whether I had actual approval, but have had no problems with their paying so far! By the way, I have UHC Choice Plus.
   — MaryBeth R.

August 6, 2002
Hi Joy!! My hubby has United and he got the EXACT same letter!! I didn't understand it and called United and they said that that IS the letter that the doc needs. I even called the surgeon to make sure that was what they were looking for...just in case! And it was. CONGRATULATIONS!!!!
   — Christie N.

August 7, 2002
Thats is the approval letter. I work in a surgeon's pffice that does WLS procedures. UHC is basically saying that they know you are having this surgery and are going to work with the hospital and your surgeon to make sure all your needs are met. Congratulations. Good luck to you. I hope i have an easy time with my UHC insurance.
   — Kevin D.

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