Insurance changes....Can they do this???!!

My benefits book says that a 6 month supervised diet is required. At the beginning of my journey,my patient advocate contacted my insurance who confirmed this. I am now done with the 6 months. Today my patient advocate calls me and tells me they have denied my approval as of right now,because they are changing to a 12 month diet requirement ! How can they do that after telling me and my surgeon that a 6 month is all I need?!

 I would think that they couldnt Until the new policy year... my open enrollment is this month but the benefit year doesn't start until Jan... when the changes take effect... I would appeal especially if it's still considered a pending policy good luck hang in there 

Did your surgeon's office get a pre-authorization letter/documentation on requirements?

That would the clear defining information on what they can and can not change for your approval.

Thanks guys ! Appeal was put in today !!! Please pray for me !!!