Frustrated but trying to stay calm....and patient

Hi guys, The last time I posted I was having a problem with getting Renee, the insurance person at Dr. Huse's office to return my calls. She never did return my call but I finally caught her on the phone 2 weeks ago to find out that she had supposedly never received my letter of abstinance from my doctor which had been faxed 3 weeks before and she said she never received it so I went and got a copy from my doctors office and personally mailed it to the office to her attention and she says she never got that either but it never got returned to my mailbox so I am just about to scream!!!! I had to call my doctors office.....AGAIN.....and she faxed it and told me to call her back and go check the fax machine right away..lol...so I did. Well I called her again a week ago to make sure that she had in fact gotten the fax and she said she had....this was the last item I needed before insurance submission so I asked her when she would be sending it off and she said in the next day or two. So I waited another week and called my insurance company to see if they had received it and of course they hadn't...so I called Renee...again....you would think this woman would get sick of me and get my stuff sent off so she wouldn't have to keep dealing with me...and she STILL had not sent it to my insurance company...I could not believe it!!! I asked her again when she was going to send it off and she said either Thursday or Friday of this week...I guess we'll see but I am sick of waiting...I had my initial consultation back in December and this is getting ridiculous. I am doing everything I can to get my stuff taken care of and I feel like this one person that doesn't do her job is holding me back and I'm just tired of it. I am always very nice to her when I talk to her and never tell her how I really feel and I don't know if this is a good or bad idea...I just want to get my surgery. I think I told you guys before that I am starting a very intensive RN program at Ivy Tech in August and I really need to be all healed up and adjusted to my new lifestyle before it starts. I just needed to vent and see if any of my OH family has any advice on how I can light a fire under this ladies ass to get my stuff done :) Thanks guys! Stephanie

Stephanie, I am so sorry that yo are having to go through all of this. Unfortunately, sometimes this approval process really is the hardest part! Hang in there- I knw- YOU have been!I would suggest that you write down the date and times of each time that you have talked to her and or your insurance company and if on your next call it still hasn't been sent/received, I would then go back and state the facts of, on such and such date/time YOU said this and....I would be getting a little antsy myself if I were in your shoes. I am not familiar with Dr. Huse's office, I had my surgery at Community North, fortunately for me I had my consult in August and was scheduled for surgery on Nov. 1, and had surgery changed/postponed due to an infection until the end of Nov. I understand that it is frustrating and wished that it could be as easy as it was for me for EVERYONE, bu sometimes that isn't the case! I will be keeping you in my thoughts and hope that you have an answer soon! HUGZ Dawn Are you going to be able to make the clothing exchange tomorrow- maybe it could help, getting out and meeting others! We would love to see/meet ya! Hugz Dawn

I'm sorry you feel like your running in circles right now! I hope you get some answers soon.

Stephanie, I would make that list too. Keep track of all the dates and times of calls and what she said. Then if it isn't taken care of I would inform the doctor or his office manager that she just isn't doing her job. I hope that you can get this all straightened out soon and that you can get on with getting your new life. Feel free to use us to vent all you want since that is what we are here for. Sometime it is going to be our turn to vent. lol My thoughts and prayers are with you in this nerve racking time in your life. Love and hugs to you.