United HealthCare PPO Prime

How do I follow up with United HealthCare PPO Prime once the paperwork is submitted? I don't want to get the run around when I call so I am wondering if there is a department I should ask for, or how has someone done this in the past? Please let me know! Jill Sakal

Jill, The key is to call the care coordination department. I called everyday customer service until one day they told me that I was calling the wrong department. Once I started calling them, I was able to find out a lot more. At two weeks you can request a status report. They approved me in exactly 3 weeks and 1 day after they received my paperwork. I hope this helps! Marsha

Thank you, Marsha! I noticed your surgery is this month. Bless you, sweet girl! And, thank you for writing. I got approved from UHC in 48 hours for the lap band surgery. I will be thinking of you this month! Great, good luck to us both! Jill Odom Sakal