"Dr Hocking was nice and funny also. He spent a full hour with me explaning things and answering all the questions that I had.
I have been dealing with his office staff on the phone during this waiting process. They are very professional. Jenika is the insurance lady.
they are short handed in the office right now, so that has been working against me. They never return any calls to me, so I just wait a day then call them again. I am pleasant, professional but persistant.
There is a fine line between lighting a fire under them and becoming a person that they do not want to help. I try to always remember that and stay calm and professional.
8/28 They finally called me with a official and confirmed pre-op visit on Tues Oct 10 and Surgery on thursday Oct 12.
Through this entire process they have always been kind and courteous, just not as timely as I would have wished. However, they are an
extremely busy practice and are short handed
as well. I know they moved as fast as thier
resources allowed them to. But from a patient's point of view it seems slow
tuesday october 17
Dr Hocking was so great in the hospital. He did a great job on my surgery, with my incision being so small that all the nurses and doctors wanted to see it. He came to see me twice a day the whole time I was in , even on the weekend. I ahd a problem at home and I called the office and he personally called me back just a little while ago. I am so happy I chose him, and would recommend him to anyone.
"
