"Excellent medical care. Somewhat urban, not as comfortable as other area hospitals but an excellent medical facility with outstanding patient care and that's what really matters."
"Dr. Nusbaum is still wonderful and Wanda in his office is just an angel! She has been working so hard on my behalf - my insurance company Cigna PPO has turned this into a nightmare! Wanda has been tolerating my calls to confirm info and receipt of faxes and so on.
I am somewhat disapointed w/ the response of Shelly, the Office Manager. If you're insurance company turns you down, she told me flat out they do not appeal it. It's totally up to the patient. I was hurt that she refused to fax me some info because it was 10 minutes to 5pm & the office closes at 5. So she'll fax it in the morning. I only have limited acces to a PC so I was hoping she'd go a little above and beyond & take two mintes to fax me. But I guess the lesson learned is that as a potential WLS patient, you need to take action yourself and never rely on anyone else to help you through. of course, I'm sure there are people who are willing to go out of their way to help but ultimatley if you want this, you've got to oversee and handle everything yourself. I'll be dealing w/ the insruance company myself as much as possible & of course am keeping a notebook w/ all documentation, be it by fax or phone.
I still believe in Dr. Nusbaum's skills and that the staff generally is wonderful. I am sure it's difficult to handle such tasks on a daily basis for so many patients. I will continue to fight for my approval and use Dr. Nusbaum for the surgery. "
