Ericka Hello and thanks for your post to Anne. Just read your profile and we both have the same set or rules!! Make copies of everything and be a pest--it worked for me and I see it worked for you. Also, call your insurance co and see if they received your paperwork. I did that and spoke with the same person, just to let them know I really wanted and needed WLS. She was very nice and extremely helpful. I hope that you hear the sweetest words in the world "I'M APPROVED" real soon. Wishing you all the very best.