"Dr. Hoeltgen was very friendly and knowledgable. He explained everything so well that I had to throw out my long list of questions that I brought with me (he answered them all before I got a chance to ask them). He explained all the pros and cons and gave me a helpful booklet to take home and read. The office staff was very friendly and Nancy has been very helpful when I called there with questions about the approval procedure and the support group. We didn't talk much about aftercare but I will think about that after I am approved (hopefully) I am hoping for an answer from my medical group by the end of the week"
