"My RNY is scheduled for next week. When I get home, I will complete the questions about the stay. I think the CCF team is fantastic! At first, the only reason I was going to use this program was because I'm employed there. My insurance will only cover surgery performed at CCF. But after having attended the information seminar, having had several appointments with various members of the team, I believe this is the best decision for me. I've emailed my psychologist, Dr. Heinberg, and dietitian, Lauren Sullivan, on separate occasions with questions. They have always responded promptly and courteously.
They have chairs and beds that fit obese people. The staff are very friendly, and I know of at least two of the staff having had the surgery in the past. The support group is accommodating. So far, I have no real complaints.
The only problem, as I see it, is that some of the waiting time for appointments can be long, especially medical and surgeon."
"My RNY is scheduled for next week. When I get home, I will complete the questions about the stay. I think the CCF team is fantastic! At first, the only reason I was going to use this program was because I'm employed there. My insurance will only cover surgery performed at CCF. But after having attended the information seminar, having had several appointments with various members of the team, I believe this is the best decision for me. I've emailed my psychologist, Dr. Heinberg, and dietitian, Lauren Sullivan, on separate occasions with questions. They have always responded promptly and courteously.
They have chairs and beds that fit obese people. The staff are very friendly, and I know of at least two of the staff having had the surgery in the past. The support group is accommodating. So far, I have no real complaints.
The only problem, as I see it, is that some of the waiting time for appointments can be long, especially medical and surgeon."
"I was originally assigned Dr. Brethauer to be my surgeon, but as Tuesday was my only day off for appointments, I was then assigned to Dr. Schauer, whose clinic day is Tuesday. The first visit was rather rushed because he was over 2 hours behind in his appointments. He and his nurse, Jim Morris, apologized for the long wait, citing unavoidable delays. It was cursory, going over general details. My second visit went much more smoothly. I felt my questions were answered honestly and to my satisfaction. He leaned in close and kept eye contact with me the entire time. He listened to my questions and didn't rush in his responses.
The staff at the Cleveland Clinic have treated me so well. My psychologist, Dr. Heinberg, and my dietitian, Lauren Sullivan, are the greatest! They answer my frequent email questions in a friendly and supportive manner. The office staff, schedulers, patient representatives make an outstanding team. I am very fortunate to have the entire team behind me and on the same page in regards to my treatment.
Make sure you save plenty of time for your appointments, as medical and surgeon visits can involve a long wait. Other than that, I love it!"
