"I will start by saying Dr. Brown's office staff was teh biggest reason why I chose his office. The first time I called around to surgeons I spoke with Melinda and she took the time to explain how their program works and talk to me about my insurance, she sent me a packet of information the next day! When you call Mary is so personable and genuine that you are instantly at ease. When I got to the office I was about 30 minutes early and Mary carried on "normal" conversation with my husband and I and once again put me at ease. First I met with Shannon, she is the staff nutritionist. I was intimidated when I first saw her because she is so thin and beautiful, she too passed no judgements. She was so warm and explained everything in great detail and seemed genuinely interested in helping me. From there I met with Anna the nurse practitioner, she gave me a brief exam and went over my history. She too gets another five star review. Then I met with Dr. Brown and a medical student Joe. I had prepared about 20 questions to ask him and he answered everyone with detail and ease. We talked about risks and how he would deal with complications if there were any. What's great about his program is that they follow you for five years. They don't just operate and cut you loose. I will be seeing Dr. Brown 6-8 times in the next year not including pre op and surgery. If I was tetering on the fence about this when I woke up meeting with Dr. Brown set my decision in stone. Lastly, I met with Kim to go over my benefits and set a date for surgery. She explained the process for applying for approval and said that she'd get back to me in about 72 hours (that's an average estimate on my insurance companies response time). This was all at noon on July 24th and she called me today July 25th at 10:00am and told me I was approved! I can't believe that this is finally going to happen. I am completely happy with my decision of Dr. Brown. It says on this page I am filing out that no one can be the best in all aspects but so far I am 100% pleases with this office. I will update after surgery and let you know if it changes my tune at all. =-)
POST OP UPDATE!
Dr. Browns office is still AWESOME! I haven't had any problems getting through to Dr. Brown or Anna with questions and they are keeping close tabs on me. There has never been a moment that I felt like a number. I would recommend him to anyone."
