"I didn't exchange a hundred words with Dr O'Malley from the start of my journey to today three days post op. He was respectful and kind but not warm and fuzzy or chatty. That's OK with me because he is technically brilliant and he didn't kill me.
His office staff and team is another story. The two nurtitionists I dealt with were patronizing and each told me wrong and erroneous "facts" regarding my insurer's requirements.
Faxed reports disappeared completely. Messages left for me were wrong. I had to call them for every bit of information despite being told repeatedly not to call them because they'd take care of it in a timely fashion. I feel I'd be having my surgery next year if I had left it to them.
The receptionist in the office was vacant and rude to the point of stupid. I do not understand why she has her position. I am not a violent woman but I swear I wanted to reach through the window and smack her!
Highland Hospital and Dr O'Malley and his partners are making a Bariatric Center as we speak. I think they need to make reevaluating members of their staff a priority."
