"I was told to check-in at 8 a.m. but didn't get into my room until 9:30 a.m. due to an over booked schedule and understaffing. The clerk at the desk was rude and lacked compassion.
Once in my room things were better, however responses to nurse call buttons at times had me waiting over 45 minutes for assistance, again due to overcrowding and understaffing. I was not pleased with my stay there. I know my bill will be the same whether they give good service or not. Pity."
"The N.E.W. Program was suggested to me by a friend who went there and had an RNY done a year ago by Dr. Q. I was impressed the minute I walked through the door. The entire team of office professionals were sensitive, informative and focused on Bariatric surgery and the patients who seek it. It didn't take me long to decide that this was the perfect Doctor for me. I like the \"Life management program\" for after surgery. It makes me feel more taken care of and supported. Dr. Q. and his staff brag that they haven't lost a patient yet and have had few complications. So, I am confident that they will take care to keep their bragging rights."
