"My first impression of Dr. Hess was that he was a very sweet man, who genuinely cared about the well being of his patients. He took the time to answer all my questions, as well as calm my husbands fear of mortality with surgery.rnrnMy impression of Dr. Hess has yet to change. He's still the careing doctor I entrusted with my life. My only problem was I ran out of pain medication 2 days after I came home, and I called in for more, but Dr. Hess wasn't available to sign a prescription for a few days. By the time he was available, I no longer needed the medication.rnrnDr. Hess' office staff are really on the ball with things. I think I've had one problem of not being able to get a phone call back, and it was explained later that the person I was trying to reach, actually wasn't in the office that day.rnrnFuture patients should know that if you're looking for a kind, caring top knotch doctor, then Dr. Hess is highly recommended by me.rnrnDr. Hess always told me that having surgery was the easy part, and the aftercare is the hard part. Taking care of yourself becomes a priority, and it becomes your #1 priority.rnrnThey certainly do have a structured aftercare program. It's required by their office that you follow up with them for a year after your surgery. The first follow up appointment is about 2 weeks after surgery, then a month following that, and I believe it's every 3 months after that... rnrnDr. Hess showed me documentation that stated what the risks of the surgery were, he also showed me that staying at my pre-op weight had a higher risk of death than actually following through with surgery.rnrnI would give Dr. Hess and his team an 11 out of 10. I would go higher, but I feel that states what it should.rnrnBoth surgican comepetence, and bedside manner are a must, and Dr. Hess has both. He's a magical doctor to me. I've never ever been so comfortable with making such a decision."
