"1st impression: Patient, didn't rush, knowledgeable, opinionated, will only allow a max of 3 weeks off work after lap.
Staff: kind but frustrating, set appt. to see doctor, received followup letter with different date, arrived per letter, was not on appt. books. Told several times about support group but never given dates. Rigid requirements.
Future Patients: He is leaving Toledo in July and moving to AZ
Aftercare: Has dietician he relies on but insurance does not cover appts. (educational)
Has a "test" and booklet describing procedures which must be filled out and returned.
2 week visit after surgery, then 3 months?
Risks: some emphasis, reassuring
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