"I wanted to update my review on Dr. Rupp and his clinic St Paul surgeons.
When I first met with Dr. Rupp I was disapointed. He seemed to rush through my appointment. However I found out later that the reason for this was because I had not made up my mind on which surgery I wanted to go with and so he wanted to meet with me again after I chose one and was sure of my choice. I met with him again today and he didn't rush me at all and answered all my questions. I am very confident in his abilities because of his track record and his education and teaching experience at the University.
I still have to say that Nicky the girl who takes care of getting the patients through the insurance hoops is very rude and I would never let someone that rude deal with patients who are putting their lives in these surgeons hands. She has no compassion and no people skills. However you can tell she is good at her job and knows what she is doing. But it would be nice if they could find someone else who can do the job AND treats patients with respect.
My final note: This is just to I save some people the shock at the end. I wasn't told that I would need to pay whatever my insurance wasn't covering upfront before I could schedule my surgeory. If I had known this I would have been saving during my 6 month insurance hoop jumping time. I almost had to switch to Abbot since they don't charge that money until after, but I found a way to get the money so I was able to stay with Dr. Rupp. So be sure to plan out your financials too and find out ahead of time how much you will need to save up before you schedule.
I will add to this after I get my surgery in October. Wish me luck!
Lisa"
