"Dr. Alvarez and his staff were fantastic! The service provided to me began the moment I met Rosy (his driver) at the hotel the day before my surgery. Rosy was so friendly she was able to put my mind at ease before even meeting Dr. A. The hotel accommadations provided were top notch and all the hotel staff treated me and my husband with the utmost respect. Dr. Alvarez is so incredibly personable, down to earth yet very professional. Within 5 minutes of meeting him I felt I was in safe hands. He was able to easily answer all my and my husbands questions thoroughly. The private hospital where the surgery took place was somewhat old yet very clean and again the nursing staff were excellent. Dr. Alvarez has specific rooms in one area of the hospital for his patients only. My room accommadated myself and my husband, had a flat screen tv, computer with internet , availability of a phone to make long distance calls to home at no charge and a full bathroom with an awesome shower right in our room. My day of surgery, Dr. Alvarez checked in on me 3 times, his nurse at least 5 times and the hospital nurses every hour. I have never received health care at this level in any facility in Canada.
Before I left to go home Dr. Alvarez thoroughly reviews aftercare, provided me with all the medication needed (not just the prescriptions for me to fill) and provided me with his personal email address and cell phone number to call at any time with questions. Dr. Alvarez also has a nurse / administrative assistant who has answered many, many of my emails with friendly helpful advice (which he answers promptly I might add). Prior to my surgery I was given a complete aftercare and diet guidelines booklet. Since my surgery, whenever I have had questions, Susan (nurse and admin assistant) has been able to address them immediately. She has been so positive and supportive.
Without hesitation I would recommend Dr. Alvarez for Vertical Sleeve surgery. I have had no complication to date and have never once regretted it. It has been a truly positive experience."
