"I was scheduled to have gastric sleeve surgery with Dr. Binenbaum at Monmouth Medical Center. The week before my surgery Blue Cross Blue Shield told me that I hadn’t been authorized. I called Dr. Binenbaum’s office and was told this would be resolved quickly. Five days before surgery I went to my scheduled preoperative appointment and was told that surgery was being postponed because they didn’t have insurance authorization and didn’t know what needed to be done to get authorization.
I spoke with Dr Binenbaum and voiced my concerns about this office staff. The doctor explained that they are Monmouth Medical Center employees and he has no authority. He asked that I continue to work with the Program Director to resolve my insurance issues. I left messages, pages and voicemails for the Program Director but got no response. After three weeks I was fed up and went to a different surgeon. Two weeks later my new surgeon got insurance authorization and Dr. Binenbaum’s office asked me to come back to their office for surgery now that I was authorized. Dr.Binenbaum may be a good surgeon but I have lost confidence, time, money and patience with this office. I was treated horribly and cannot recommend that anyone rely on Monmouth Medical Center Bariatrics Program.
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