"1st impression - thorough
impression over time - very thorough
staff - efficient
like least - appears distant (just his way)
future patients - ask to see post-op diet sheet (I didn't see this pre-op)
emphasize aftercare - lots of info & reminders
very structured aftercare program - peace of mind
risks of surgery - very direct and clear
rating - out of 10 - 9
surgical competence slightly better than bedside manner"
