Preop at surgeon's and hospital

May 02, 2011

Well, went for all my preop appointments yesterday 5/2/11.  Surgeon office then hospital.  All was just fine and everything set in place for my big day.  One thing quite unsettling did occur and let me just explain in case anyone reads this and something similar happen to you.  The LAST thing you ever want to do when someone has gone through all the appointments, the dreaded insurance review and the wonderful surprise of a first time approval is to tell them at the hospital for their preop that they have up front payments to be made to the hospital as far as copays, coinsurance, deductibles ect.   Okay I understand the payment deal, but when you have approval for Carecredit to finance your entire out of pocket fees to make your dream come true, you pay your surgeon fees up front with the carecredit card then go to the hospital and during preregistration are told  " we do not accept this type of payment" ...MY HEART SANK.  I HONESTLY THOUGHT I WOULD PUKE.  I tried to keep it together but the tears did start rolling.  Thank God my husband was there to keep me in check.  In the end we went to patient financial services and were basically told that the surgeon's office with whom the carecredit line was originally processed should have told us up front that the hospital will not accept the carecredit plan and other arrangments for that financial portion would need to be made.  The lady at the finance office through the hospital did allow us to be set up on a hospital payment plan so the surgery would still be scheduled without any problems
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Again, just thought Iwould share this.  At my most excited point when everything was actually coming to be a reality, something that simple could easily have been a deal closer.  I for one am just thankful for customer advocates at the hospital and again give my upmost thanks once again to God for letting my dream become one step closer to  a reality!!

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