"I loved that this hospital had its own Bariatric Ward. The nurses were wonderful and caring and some of them had the surgery themselves so they know what we were going thru. All the rooms were private and they had a pull out bed for my husband to stay with me. All in all, it was a good as a hospital stay could be. They allowed my children to come and spend time with me as well which was totally wonderful. Thank you Sacred Heart!"
"My first impression of Dr. Lord was that he was goofy. He was funny and down to earth. That put me at ease. He didnt talk down to me or use big huge terms that I couldnt understand. His office staff is very nice and informative. Most of them have had the WLS themselves. A few of them are a bit stand off-ish and impersonal but I think that is because they see so many people all the time. What I like least about him is his time spent with the patient. He is in a constant rush and I felt rushed. Even in the hospital before and after my surgery, he was rushing. This man is and did change my life forever and I have spent maybe a total of 20 minutes one on one time with him. I would like to see that improve. I would rate him extremely competent with a well organized program with well organized people in charge of it. Maybe that is why he doesnt feel the need to really interact with you so much. He did address all risks and I totally trusted him to do my surgery. But I do feel that surgical competence and bedside manner are both important. He does have a good bedside manner, it is just that he doesnt allow himself to use it. But over all, I think he is Grade A!!!!"
