"I want to say Dr. Ferrari seemed like a good surgeon. He was very smart, and helpful. However the "patient co-ordinator" was very unhelpful. She kept "not receiving" my medical records. the ones that were sent were always "Unfortunetly not use-able". She claimed some weren't good because they didn't have my weight recorded. Than why did I find my weight recorded 24 times when I got them from the doctors office in person and sat at home for an hour marking each weight with a sticky note. Then she submitted my paperwork. I get denied because the hospital isnt contracted with Cigna. Ok so I ask her to see what needs to be done to fix it. The response was giving me a surgery date. I call the next day to see if it was being looked into only to get yelled at because she gave me the surgery date so I basically keep my mouth shut about how long it was taking. Oh and when I asked for a copy of my medical records from her she lied and said she wouldn't be able to give them to me because it was against HIPPA. That wasn't true. My review in no way reflects on Dr. Ferrari as a surgeon. It reflects on the "patient co-ordinator" who is horrible at what she does and took the time to call hand harass me the day after I was no longer their patient. Then maybe 20 min later the office manager called to harass me as well. She actually told me good luck risking my life and recovery in another doctors care. Not only that but they were submitting me for the wrong surgery after I had already told them I didnt want DS. If you work in a medical office and your office makes a mistake you should not blame the patient because of your shortcomings. Very unprofessional. "
