Buffalo General Hospital Hospital
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I had a very difficult time on the 10th floor post op. There were some problems with the staff (someone didn't show up for work) that I had to hear about CONSTANTLY. I was unable to get up unassisted for the bathroom or anything and the nurse was pretty rude. She actually said that I was too big for her to help...that I would hurt her. She also said that I wasn't even supposed to be her patient...several times. My mother was there for most of this because she felt afraid to leave me alone in case I needed help. I have been in and out of many hospitals and this was the worst I have been treated. I am just talking about the 10th floor though. the 15th floor was like heaven!!! I was there for a complication one month post op and called it my "Penthouse Suite" Ha ha. The nurses up there were KIND and attentive and helpful. I didn't get yelled at this time. I didn't want to leave! :) Thanks so much 15th floor staff...YOU ROCK! Even the guy who cleaned my room was friendly.
I felt great about my stay at BGH. The only reason I gave the quite question a "Poor" rating was mainly due to my roommate. After Weight loss surgery, patients go to the heart monitoring floor. So, we are not just with other people who have undergone weight loss surgery. She was an eldery woman who was not nice to the staff & she was half deaf. So, the staff had to yell inorder for the patient to hear them. And she was constantly calling the nursing staff. So, because of her, I didn't exactly have a restful stay. However, that really wasn't BGH's fault. I was only in the hospital overnight, but I found the staff was fine. It was one of those situations where if you smiled at them, said please and thank you, and did what they asked of you, they were great. I had no problem getting someone to answer my call button and they were very prompt when I asked for pain meds.
I had excellent care, from the Valet parking, to the Tuxedo'ed gentleman who greeted me and took me and my family to my pre-op area, to the nurses who processed me and the surgery team that transported me and to the excellent anesthesia doctor and nurses who prepped me. I was asleep before I ever hit the surgical suite!! I was returned to my room within 2 hrs and reunited with my family. I was up walking at 6pm that night, pain meds came whenever I called and promptly I might add. What an overall great experience. Of course my surgeon is the BEST!!
The operation went well, My surgeon is very qualified and I felt blessed to have him. The nursing staff were NOT attentive and seemed uncaring & rude.With exception to my night nurse .But that was when I was sleeping and did not need to much assistance.But when I did need her she was very freindly and attentive.
I found the staff very responsive and pleasant. They have valet parking which is great for visitors and for any testing I needed done-I didn't have to walk far post op. There testing, ie: x-rays etc., were done quickly and efficiently. Overall I was pleasantly surprised and pleased with my care at BGH.
The staff at the hospital was wonderrful, the nurses were very caring and never made you wait for any thing. I would reccomend them to everyone. God Bless all of the staff for all of thier patience and compassion.
I was placed on a telemetry unit post op for two days. The nurse the first day was excellent, considerate, helpful. The second day the nurse was impatient and rude. She made a comment about "you people who have this surgery", which pretty much explained her attitude. I feel we as post-ops would be much better served in a different unit or separate area. Staffing seemed short, and absolutely NO assistance was offered in turning or moving except being told to do it by any staff member. I was there 2 days post op and never assisted to get out of bed or told I could shower.
The stay in the hospital was an interesting one to say the least, the staff was nice and I felt I was in good hands