I LOVE THIS HOSPITAL. I was very nervous going here, was unsure of how good the care was. However, I was treated with great compassion and dignity. The MD and nursing staff were exceptionally kind towards me. They also gave competent and safe cares. My needs and requests were met promptly. I am contemplating changing my long time regular Dr. because they don't use this hospital.
My overall experience was great. The only minor complaint is that Meriter doesn't offer a private room, and my roommate had serious needs that kept the staff very busy. I didn't go unattended to, it was just basic, but the staff was fabulous from the check-in clerk, to my nurses & docs, to the floor staff.
My only problem was with space - when I was finished with surgery, I spent 3 hours in the recovery room because there were no beds available upstairs - I guess there were several people who were supposed to be discharged but then got worse. I ended up going to day surgery, and the nurses there are less familiar with WLS.
The staff were WONDERFUL. In particular, my recovery room nurse was fabulous. She even let my mom come down and sit with me there - they normally don't allow family in the recovery room. Everyone was so kind, and so professional.
First, let me say that the morning of surgery, everything was great. The admit nurse, anesthesiologist, and of course my surgeons were fabulous about keeping me informed and calm. BUT from there it went downhill. Post-op, this is the worst care I have ever received while hospitalized. There were not many patients on the floor during my stay; nevertheless, it often took 15-20 minutes for a nurse to answer my call. My room was very noisy--right by a storage closet and the door was continually slamming shut. No one seemed to know what type of radiology I needed the a.m. after surgery, and the staff in radiology were rude and not good at informing me of the results of my swallow test. I was left sitting alone for a LONG time after the test before being returned to my room. I overheard two CNAs arguing over who was going to assist me in walking the halls. Lab tech for blood draws was tentative and it took three attempts to get it right (have never had any problem with blood draws before). Night nurses were VERY poor--inattentive, condescending, dismissive of pain, and didn't seem to understand how the compression stockings worked. One nurse offered a straw and 7-UP, both no-nos for bariatric patients. Couldn't wait to be home!!
One example: After passing my post-op barium swallow test, I was abandoned in a remote hallway unattended for 25 minutes until I literally started yelling for someone to come help me. I had complications from the surgery, and the internal bleeding left me nauseous and dizzy. I feel that post-op patients should be returned to their room after tests OR if they must be left in hallways be given some sort of means of contacting nursing staff for help. I felt very unsafe. Another example when I felt very vunerable was having to wait for 2 1/2 hours for nauseau medication because the nurse felt I should try other methods, including walking in the hall - this despite being on bedrest orders and BPs ranging in 90s/50s. These are just two examples of many more that I could give.