University General Hospital Hospital
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The hospital is fairly new. It was clean and fresh looking. The entirre staff was very hospitable and very nice and sensitive to my needs. The hospital was out of network for me, but only charged me in network benefits. I highly recommend this hospital!
This hospital is new, beautifully decorated, quiet, private, extremely well-organized, and all about service to the patient.
My experience left me with an opinion of no confidence in the ability of the ER docs to properly assess, treat, and stabilize a patient with a moderate level emergency or anything more serious.
The staff was supurb; no waiting to speak of, they hit my veins on the first attempts (both blood and the IV) with very little pain. The staff was in on the weekend to do this, and they were still cheerful and compassionate, on their normal day off. I would recommend them to anyone at any time. My only problem was with the nurses aide. She took out my IV before she was supposed to take it out, so it took a bit to get my pain back under control.
Reported to hospital at 6 am, and grand piano was playing in this elegant lobby. Fast admit then on to pre op. I was called withing 5 minutes and taken back to change clothes and have the nurses and other staff do their thing. The gowns are not user friendly in terms of figuring out how to tie in back, and very large. I was taken into the OR after my family was called back to sit with me for about 30 minutes. I woke up in recovery three hours later, only vaguely remember moving from the stretcher to the OR table. I was taken to my room within a half and hour of waking up. My family was waiting in the room and it was a huge room, with couch and bariatric chair. The bariatric coordinator was very helpful pre op in finding my room number for my family to wait in, even went to make sure the room was correct which it wasn't and then she got me a new room. The nurses at the station tell the family when to go down to talk to the surgeon. There are no food trays, you all when you want food anytime of day or night. Even my broth was obviously homemade with a real chicken. Confirmed that with the chef myself. Patient care staff are very professional and caring and have a great attitude. They were pulled from other great hospitals in town.
The only billed me an in network fee for the hospital stay, and confirmed that there will be no other bills from anyone as it all covered under the one $100 copay.
Parking is not convenient unless you valet park as the garage is three buildings back behind the hospital, but valet is only $4.00.
