The State of Florida purchases health care services from commercially licensed HMOs. The Bureau of Managed Health Care is responsible for the approval and monitoring of all Medicaid HMO contracts in the state. United Health Care Medicaid (HMO) is one of these HMO products from which you can choose (a Medicaid contracted HMO).
Medicaid Options is the name for Florida Medicaid's Managed Care enrollment broker. In Medicaid Options, Medicaid recipients get care through MediPass, Medicaid contracted HMOs, or Provider Service Networks (PSNs) or other contracted entities. To assist recipients in making choices, the state of Florida has created an enrollment and disenrollment helpline. You can contact an enrollment specialist by dialing the toll-free Medicaid Options Helpline : 1-888-367-6554.
This helpline is operated by ACS State Healthcare Solutions who is contracted by the state to provide enrollment and disenrollment services to Medicaid recipients. Specialists help Medicaid recipients enroll in a Medicaid managed care plan by advising recipients of physicians that are in the plans, and can help recipients understand the differences in benefits offered by the plans. They can enroll recipients in the plan of their choice or assist recipients in changes from one plan to another.
In addition to the enrollment and disenrollment helpline, Medicaid Options also provides written materials to assist Medicaid participants in choosing a Medicaid managed care plan.