approval
I know what you mean. I got a call from my surgeon's office today to let me know that the insurance needed one more month of supervised weight loss otherwise it would have been the call of approval/denial. Oh well, they need a weigh-in for the month of September, which is Wednesday. I will get it to them soon so we can get it in for approval AGAIN....
I did not have a problem, and I'm sorry you are having to wait so long. A friend of mine did what she called full frontal warfare. She would call the insurance company, then her primary physician, then surgeons office. She did this for nearly three weeks, and all of a sudden she go the call with approval.