drama, drama, drama

Sep 14, 2010

well, last thursday (sept 9th) my coordinator told me she was submitting my paperwork to insurance.  she found the dictation from the dr. while we were talking and she was going to fax it within 5 mins from hanging up with me.  i was so ecstatic!!   i called  my insurance broker and explained what was going on. she's my back door to the insurance company.  so friday she calls insurance co., haven't seen it....hmmm maybe it just hasn't been logged in yet.  okay, fine we will wait til we come back from the weekend. 

monday (9/13) comes, and my insurance broker calls to check on status of approval.  they still haven't seen it.  so, i call my coordinator and l/m on her v/m.  she calls me back saying that she hasn't received the dictation yet from the dr and has all my other paperwork together.  she's just waiting on the dr.  what do you mean you don't have it, i asked her NICELY. when we spoke on thursday, you said you had it in your hand and you were going to fax it within 5 mins (i casually laughed).  she apologized and said that she didn't do it, and she was going to do it right away.  OMG!!!! this is becoming a nightmare.....now my insurance broker is going to wait til weds to call company to ck on the status.  wish me luck!

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