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5-7-01 Dr. Smith is such a kind man and has such a gentle rapport with patients. My mother was even impressed with him. He took plenty of time to address my questions and was so very helpful. I would recommend him to anyone!
5-25-01 Released from the hospital today without complication one. Dr. Smith was the kindest, most compassionate doctor I have ever met (and remember, I'm a nurse, so I know plenty of doctors.) I would recommend him to anyone and everyone!!
9-27-02 I still LOVE Dr. Smith as a surgeon, but his office staff has been difficult to deal with. He has recently separated from the surgical group he was working with, and I believed that maybe the rotten staff issue would change. Wrong. I have been treated rudely even by the new office. I was told their office policy is to use the diagnosis "obesity" for as long as you are a patient. Well, duh...don't most insurances deny claims when that is used as the diagnosis? The insurance clerk says that is the ONLY diagnosis they can use...and almost implied that I was asking her to falsify records by asking her to use the diagnosis of "check-up" or something similar for my one year check-up/labwork. Anyway, I no longer will be able to see Dr. Smith for any problem and have it covered by my insurance. I already am having to pay over $680 for lab work that would be covered if they would file under a different diagnosis. Even though Dr. Smith is so great, you may need to weigh the pros and cons of using him if you want your follow-up care to be covered as well as your surgery."
