Premier Protein

I have been doing Premier Protein for about a month and a half and just recieved today 2 cases from Costco.com with the Strawberry Cream flavor, I have had no issues with them (I also like their vanilla) and am praying I don't, but if anything happens I'll have to call them to get a replacement. It's the only protein shakes that I can handle, I hate to make my own, the foam and taste.... yuck!!!

There was a similar post not too long ago and many people said that they called the manufacturer and were sent replacements. I'm getting ready to go re-stock as this is the only protein shake I can tolerate.

Hi Lori, We recently had a batch where the protein clumped in our shakes, and we've come out with a formula where this no longer occurs. If you do come upon shakes with that issue, we'll certainly replace them! Just call us at 888-836-8977. We appreciate your business very much!

Well, just got two cases of Premier Protein from Cosco.  These drinks require me to drive 1.5 hours one-way to get them but I did because I liked them so much.  So, I am at work, drinking my first one, and what do I find, many many clumps in my drink.  Its pretty hard to drink with that many little clumps.  It was pretty darn gross.  I am so bummed out now.  

You can order them from Amazon.  (Although I won't buy them at all anymore due to the clumping issue.)

Hi Gwenmo, We are very sorry about your past experience with our shakes. We had a batch recently where the protein clumped. We have fixed the issue with a new formula, and would love it if you'd give us another try. Please call us at 888-836-8977 and we'll replace your shakes at no charge. We appreciate your business very much!

Send an email to Premier.  They will happily replace them for you.  My next cases were much better.

Hi husbandandfatherandfriend14, We are very sorry you experienced this issue, and that you drove 1.5 hours each way to purchase our shakes. It must have been incredibly frustrating to find that the shakes were clumpy! We had a batch recently where the protein clumped, but we have fixed the issue with changes in our formula. We'd love to get your thoughts on it. Please call us at 1-888-836-8977 and we'll replace your shakes right away at no charge. We appreciate your business very much!

The last 4-5 cases of Chocolate that I have gotten have been thick and chunky....like curdled milk.  I do get the strawberry and it has been good for the most part.  Sometime toward the bottom of the shake it has been a little gritty too though.  I drive 30 minutes to get to a SAMS and 1.5 hours to get to Costco so I won't be continuing to purchase Premier for the time being.  Hopefully they will figure this problem out and get it resolved. Frustrating..... they have a good piece of the market on low carb protein drinks...they will lose that real soon if they don't..... and that would be a shame.

Hi ataglimpse, We're very sorry you're experiencing this. We had a batch recently where the protein clumped. Please be assured that there is no health or safety concern. We completely understand your frustration. We've come out with a new formula where this no longer occurs. Please call us at 888-836-8977 and we'll replace your shakes right away at no charge. Thank you!