I too am having the same problem. I have called the Barix Clinic several times, left several messages and cant get an answer either way. The girl just does NOT return calls or shes just not listening to her messeges. I will let her know about herself when she finally does call. If not I will make a personal appearence. My patients are wearing thin too. I am about to call the Dr. myself and tell her I will gladly sign a release form and get my surgery and information from someone who is willing to take the time to attend to my needs. By law they have to release them. My thoughts are saying "Hey, is this how I am going to be treated afterwards???" Gets me wondering about my choice. Food for thought, I am here for you, maybe together we can get Dr. Pupkova to light a fire in their ass to get the ball moving... I'm sure she doesn't want patients turning away and leaving negative comments for the lack of her staff doing their jobs!! LOL, talk to you soon. Keep posting Melinda I am hoping one of us gets a response or something...Take care.