SURGERY DATE!!!!!

Mar 02, 2017

So been really frustrated lately with the whole submitting to the insurance situation.  I finally got my letter of approval on monday Feb 27.  I almost immediately called the office to see what my next step was and I talked to the lady to submits to insurance and she rudely told me that she did not receive anything.  I told her I had the letter in my possession and that I was approved.  She said she would "check" into it and call me back...today is thursday and I had heard NOTHING from her.  So I called my insurance company just to double verify that I was not a crazy person and that the letter meant I was completely approved for the surgery.  They told me that I was approved for the surgery and hospital stay up to 6 days if necessary and that I had been approved on Feb 25th.  It is incredibly frustrating to think that someone's life/future is dependent on a person and they could not care less.  At first, I gave her the benefit.  Like I am a nurse, I know that work gets busy but this person has wasted 3 weeks of my life.

So I called the office and explained to the person that answered that I was getting frustrated because the letter came on monday and I was supposed to get a call but didnt.  She looked in my chart and said that it still did not have an authorization number.  I told her I had the authorization in my possession and gave it to her.  She told me she would give it to the scheduler, which thankfully for me was not the same person that I was depending on to get the authorization!  By the end of today, I was called and got my scheduled date for March 24th!!!!!

So overly excited!  Can not wait to start this new journey!!!  Everyone deserves happiness and this is my beginning 

Carrie

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