"When I first walked into his office I felt comfortable right away. He was very laid back and soft spoken. He explained all of the risks right off the bat, making sure I knew what I was getting into. He was up front and laid it all on the table so to speak. I liked that about him. He told me how many lab surgs he has done and his record is amazing. No leaks no serious complications, no deaths, no punctured organs. He is confident and told me that he is good at what he does. I liked to hear that. Then he asked if I had any questions and I pulled out 2 pages of typed questions.... he laughed. He was happy to see that I was prepared. We went through all of them and he never rushed me. After my consult I knew that he was the right surgeon for me. I feel 100% confident in him. rnHis office staff is... well.... difficult. It has been difficult. Everytime I call I get voice mail and my messages usually take weeks to be returned if ever at all. You need to stay on them and keep calling to get answers. Everyone has been very nice but... it is hard to get through and get answers. "