Providence Alaska Medical Center Hospital
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My day shift nurses were great, my night shift nurses were kinda rude. My ephideral didn't work well for 2 nights and the nurse had to be told repeatedly to give more meds or even call the doctor. She made it sound like I was crazy. After the second night the new pain doctor came in to find my ephideral had fallen out. The night shift nurse was very nice then.
My overall experience was excellent. The only problem was they didn't have fan's for the rooms if you were to hot.
The hospital is very clean and nice. I was very happy with my total experience at Providence Alaska Medical Center in Anchorage, AK
The hospital was fine. My experience was poor only because I couldn't sleep for the first 48hrs just because of how I felt...no real fault of the hospital..
It's all about the staff. They were wonderful. Kind, considerate, thoughful and sincerely caring. A couple of them came in to see me on their days off! I could really feel the care and I appreciated it.
The majority of patient care and nursing staff were kind and sensitive. However, the overnight nurse Kim was rude and insensitive to overweight patient needs.
I have NEVER had a bad experience with Providence. That is, until this time. My admitting staff was AWESOME: simply outstanding and without flaw.
The trouble started when I didn't have any "happy medicine" when going into surgery. Having to put yourself on the operating table was like digging your own grave. It was very creepy.
When I woke from surgery, I found my nurse to be only somewhat attentive and quite lax about checking my sutures, IV (central line in my neck) or the drain tubes.
In fact, my central line got knocked out of my vein and ended up swelling my neck substantially until my next nurse came on shift and noticed.
The nurses also didn't notice that the pain medicine 'ball' that was supposed to be attached to my incision had come undone until long after it happened.
I also noted that the response time to my pressing the nurse button was quite extensive, generally 10-20 minutes for a nurse to arrive. (I only did this 3x in 3 days - I wasn't obnoxious.) When the nurse apologized for the delay, I said it was no problem because I'm sure she was really busy with her other patients. She said no, that she had only 3 patients. I was very surprised by this considering we were on the PCU - which is supposed to be more intense supervision than the regular floor.
My BEST BEST nurse was brand new. I was so happy when she was there - she untangled all the cords coming out of me, found the central line problem and called the doctor, found the pain 'ball' was unattached, and, at my request, lobbied for my release one day early.
I felt a lot safer going home. I was not comfortable with my safety at the hospital, which was VERY surprising.
Even my family and husband, who are very supportive of doctors and nurses and totally trust them were concerned.
When I first mentioned I was worried, my family said I should trust the hospital staff and not worry. But after they stayed awhile and saw the level of care I was receiving, they helped lobby to get me released because they knew we could do much better at home.
