I need to complain for a minute

Feb 07, 2013

I started my journey for the gastric bypass on March 27th of last year. Because of my insurance, I had to go through a 6 month program that actually stretched out to 7 months, then I found out I had cancer and everything was put on hold until last month.

My patient rep with the bariatric surgeon’s office has always been Danielle. She has kept up with ALL my stuff, all my appointments, all my tests, all my history. Throughout this process, another patient rep named Kesha would call and swear they were missing information that Danielle had already verified they had! I’d go scrambling to get the info, only to find out from Danielle that they already have it!

On Tuesday, I finished up EVERYTHING I had left to do before my case was to be presented to my insurance companies (I have 2 forms of insurance). I did my last EKG, last chest x-ray, my ABG, and I met with the anesthesiologist to discuss my options and talk about intubation. After all that, I met with my surgeon and he said everything was completed and I could have everything sent off. It’s just a waiting process for the insurance companies to come back with their decisions.

I got a phone call a while ago from Kesha. She swears that they don’t have my 5 years of weight history. Now, when I met with them back in March, they gave me a form to give to my regular doctor. I left their office and went immediately to give that form to my doctor, whose nurse (Mechandy) faxed all the information to them the very next day.

This is the THIRD time that Kesha has said they don’t have my history, then Danielle will tell me they do. My doctor’s office has proof that they’ve faxed that exact information to them on THREE SEPARATE OCCASIONS, yet Kesha was swearing to me today that they don’t have my information!

I asked to speak to Danielle and Kesha got pissed about it. I’ve had to call my doctor’s office AGAIN and ask Tanya to fax over that information AGAIN. I finally gave Tanya their number and told her to call them and tell Kesha how to do her fucking job! I was like, “Fax her my entire medical history. Start with my damn birth weight, all the way up until what I weighed on Tuesday! If that’s not good enough, she needs to find a new damn job!!”

I’m so frustrated I could scream! al;skdfj;alsdkjf;lak

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