Denied

Aug 26, 2010

   Just called the insurance company.  The lady I spoke with, Vera at United Healthcare, was rude and downright mean.  They say that I did not complete the requirements and they have not documentation of my six month "accumulative" diet.  BULL ^%^&%!!!!!!!!!!!!!!  When I explained that my doctor's office had to have sent in all of my sheets and that the denial shouldn't be based on that since i met that requirement, she informed me that she "was reading a screen" and that is what it said and if I had a problem with it, then I needed to appeal or have my doctor call their Medical Director for a peer to peer discussion.

I immediately hung up and called the surgeons office.  They are going to look into what happened and call me later today.  I cannot believe this is happening    --- if this goes through appeal and subsequently denied, I will have to wait a year before I can try again.

I am heart broken.

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